Home Depot Invests In Handheld Devices
Depot makes a $60 million investment in customer service technology to boost sales and serve customers more efficiently.
January 14, 2010
Home Depot will invest about $60 million in 2010 to buy more than 10,000 portable handheld devices for inventory management and check out customers.
The handhelds will allow associates to check inventory quantities anywhere on the floor, as well as check out a customer at any point in the store. The technology is from Motorola, and has mobile telephone and walkie-talkie capabilities, according to a story in the Seattle Times recently.
The devices will be Depot’s biggest capital expenditure this year, and will provide associates more time to be on the sales floor versus conducting inventory checks or processing money at the end of the day. At least five of the handheld gadgets will be given to each of Depot’s 2,000 U.S. stores this year, the story says.
“If you compare us to a world-class retailer, from a technology perspective, 1991 is kind of where we are pegged,” the story quotes Matt Carey, Depot’s chief information officer. “This is the first big customer service tool we’ve given our associates in a very long time.”