City: Newtown Square, Pa.
Owner: Steve Mostardi
Size: Retail – 80,000 sq. ft., Growing–2,000 sq. ft.
Years In Business: 34
Number Of Locations: 1
What changes have you made in the last 12 months to increase your garden center’s profitability? We increased margins and reduced SKUs on most hardgood items. We switched our workman’s comp carrier to achieve a 25% savings in premiums. We also invested in jumbo carts to more efficiently handle woodies.
How do you generate feedback about your customer service and employee performance? We participate in the mystery shopper program through the Garden Center Group, and schedule visits with Steve Bailey and Robert Hendrickson.
What makes your garden center Revolutionary? We have used our expertise in woody plants, in addition to partnering with the PHS Gold Medal Plant Awards program, to enable us to serve our customers with plants that provide improved landscape performance, along with the guidance and products they require to be successful.