Revolutionary 100 Roundtable: Making Merchandising Work

Revolutionary 100 Roundtable

The ideas and takeaways on this page are from the 2010 Revolutionary 100 Roundtable event, hosted by Today's Garden Center at AmericasMart in Atlanta in January. Retailers nationwide from our Revolutionary 100 list gathered for three days of targeted discussions and idea exchanges. Click here for the full Revolutionary 100 Roundtable full report, including video and slideshow of the event.

Retailers were eager to talk about what works and what doesn’t when it comes to merchandising, including having a plan when shopping a place like AmericasMart, among many other topics.

• For Julie Hoffman of East River Nursery in Huron, S.D., one challenge is finding ways to display product she finds at market. “We’re not fans of the pre-done displays,” she says, adding it often looks like box store merchandising. “They won’t personalize (the product) for your customers. Vendors need to offer more creative displays.”

• Jordan Graffin of K & W Greenery fully admits she doesn’t think pretty. “I hire someone who thinks pretty. I bring her, and she does the magic in her head,” she says of coming to market. “When (the product) shows up in July, she already knows.”

• Ed Bemis of Bemis Farms Nursery in Spencer, Mass., says a visual merchandiser has to be a mix of artist and engineer. “Some people are 100 percent artistic, some are 100 percent engineering.”

• An effective display is shoppable, says Erik Friedli, Flamingo Road Nursery, Davie, Fla. “If you make it too pretty, they don’t want to shop it. Like the Amish, they always put a flaw in (products) – nothing is perfect. When merchandising, I put in that flaw so people don’t feel bad shopping it.”

• Some displays are harder to set up than others. With chemical displays, Knupper Nursery in Palatine, Ill., has two rows of every product.

• Separating the organics from the chemicals and having one product for each purpose has worked for Bruce Gescheider at Moana Nursery in Reno, Nev.

• Friedli says he gets some chemicals with pretty packaging out of that section and into gifts or plant material. “If it has pink packaging, I’ll display it with pink flamingos. I group more by color.”

• Berns Garden Center in Middletown, Ohio, considers chemicals a seasonal product and has them displayed in the main shop near the checkout. In August the area becomes gifting.

• When it comes to signage, Richard Bursch of Lakeview Nurseries in Lunenburg, Mass., found it was more inexpensive for him to have a local shop preprint his signs. Then he puts them on plastic backing to withstand the elements.

• To avoid insinuating something about the plants when cross-merchandising pest or disease products, (i.e. fungicide next to the roses) use a sign that says “Use what we use.”

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