One of the toughest challenges a small business owner has is motivating and leading his or her team. For retailers, this is even more true, since the sales team shapes how customers experience the store.
Spend the afternoon of July 30 with Kathryn Dager, a consultant who has advised companies as diverse as Coca Cola, J.C. Penney and Crate & Barrel. Her passion lies with helping independently owned retailers create exceptional customer service through their sales team.
At TGC Academy at the Conclave, Kathryn will lead exciting, hands-on sessions that will transform your understanding of what you and your staff are capable of. Although the Conclave is a Master Nursery event, the afternoon program is open to any retailer who wishes to attend. Registration includes admission to PANTS, which opens the following day.
- Location: Radisson Hotel & Valley Forge Casino, King of Prussia, Pa.
- Time and Date: Monday, July 30, 2012, 1 p.m.
WARNING! If you and your Managers come to this dynamic workshop you may never run out of customers. You will have no more excuses. Your business will flourish. You may even have to hire more people to take care of your expanded customer base. Be prepared to jump up and experience every tool and strategy so it will take root and live on inside of you!
Part 1. What’s Eating You?
Do you share the top 10 frustrations Managers have getting things done through others?
- How to delegate and hold staff accountable.
- How to gain buy-in and keep the team focused on priorities.
Part 2. Why Don’t They Do It The Right Way?
- Learn how the brain works and how people really learn.
- What does it REALLY take to empower employees?
- How the “comfort zone” kills business if you let it.
Part 3. How Do You Get Everyone On The Same Page?
- Are your meetings duller than dirt so you just avoid them?
- New rituals — communicating through huddles and “coaching in.”
- Introducing an interactive 5-minute meeting format that makes a HUGE impact.
- How to create a collaborative culture where your seasonal hires and veterans all learn from each other (and love it).
Part 4. How Can You Keep Their People Skills A-Growin?
- How to put on your coaching hat and get them into skill drills.
- Experience why “telling” or “covering” isn’t training.
- Knowing when to coach, train or confront behavior.
Kathryn Dager, president and founder of Profitivity, Inc., is an internationally recognized speaker, facilitator, author and consultant for organizations worldwide, including Coca Cola, J.C. Penney and Crate & Barrel. She has been instrumental in developing executive leaders’ communication skills and applies leading-edge management technology to create dynamic teams that delight customers, increase profitability and sustain growth. She has inspired thousands by incorporating personal effectiveness skills and motivational tools into hundreds of learning activities and materials. She has authored two books, “More Than A ‘Throw-Away’ Job,” and “Ready For Work & Life?” She created Profitivity in 1985 to share her strategies, systems and methodologies with hundreds of companies. She has a B.A. in Business Management and an M.A. in Psychology.
Radisson Hotel & Valley Forge Casino
1160 First Avenue
King of Prussia PA 19406
Call the hotel directly and mention the PANTS block. The rate is $112 for single, $117 for double, $122 for triple, and $127 for quad. The PANTS rate also includes a buffet breakfast in the Nosh Deli.
Editor, Today’s Garden Center
Phone: 440.942.2000 ext. 207
Q: How do I register for TGC Academy At The Conclave?
Q: What is included with my registration fee?
Attendees to TGC Academy receive access to all sessions presented during the event as well as free admission to the PANTS tradeshow, which takes place July 31 to Aug 2, 2012, at the Greater Philadelphia Expo Center.
Q: What if I need to cancel my registration?
Cancellations submitted in writing/email to Joey Fulgenzi (firstname.lastname@example.org) at Today’s Garden Center magazine by July 27, 2012 will receive a full refund of their registration fee. The refund will be issued by check by the end of August.
Cancellations received after July 27 will receive a partial refund of the registration fee minus a $75 cancellation fee. The refund will be issued by check by the end of August.
For all other questions, please contact Joey Fulgenzi with Today’s Garden Center magazine. She can be reached at 440-602-9163 or via email at email@example.com.